| Original language | English |
|---|---|
| Pages (from-to) | 137-148 |
| Journal | The Journal of Services Marketing |
| Volume | 21 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 2007 |
Zone-of-tolerance moderates the service quality-outcome relationship
Kenneth Yap, Jill Sweeney
Research output: Contribution to journal › Article › peer-review
65
Citations
(Scopus)