Young People’s Experiences with Health Services – Final Report.

The Commissioner for Children and Young People (the Commissioner) contracted the Telethon Institute for Child Health Research and the Social Research Group, a division of Market Solutions Pty Ltd to review the available evidence on best practice in youth health policy and service delivery and to directly consult with young people about their experiences with health services.
A literature review was conducted to document the findings of previous consultations with young people and research on best practice in the development and provision of health services to young people. The review included academic, peer-reviewed and credible grey literature (such as government reports and policy documents) from Australia and selected overseas jurisdictions published since 2000 (Appendix One).
The consultations with young people consisted of eight focus groups that included a total of 53 participants and an online survey with 1,057 respondents. The research participants were aged 13 to 18 years and from diverse backgrounds, with strong representation of vulnerable and disadvantaged young people and those living in regional areas of WA. Parent or carer consent was obtained for all participants aged under 18 years. The consultations focused on young people’s experiences accessing health services in Western Australia, their views on what works well and where service delivery can be improved