Workplace deviance, organizational citizenship behavior, and business unit performance: the bad apples do spoil the whole barrel

Research output: Contribution to journalArticle

260 Citations (Scopus)

Abstract

The influences of organizational citizenship behavior (OCB) and workplace deviant behavior (WDB) on business unit performance were investigated using data from branches of a fast food organization. Data included measures of WDB and OCB obtained from staff, ratings of performance provided by supervisors, and objective measures of performance. It was found that WDB was negatively and significantly associated with business unit performance measured both subjectively and objectively. OCB, however, failed to contribute to the prediction of business unit performance beyond the level that was achieved by WDB. It appeared, therefore, that the presence of deviant employees among business units impinges upon the performance of the business unit as a whole, whereas OCBs had comparatively little effect. Copyright (C) 2004 John Wiley Sons, Ltd.
Original languageEnglish
Pages (from-to)67-80
JournalJournal of Organizational Behavior
Volume25
Issue number1
DOIs
Publication statusPublished - 2004

Fingerprint Dive into the research topics of 'Workplace deviance, organizational citizenship behavior, and business unit performance: the bad apples do spoil the whole barrel'. Together they form a unique fingerprint.

Cite this