Workplace deviance, organizational citizenship behavior, and business unit performance: the bad apples do spoil the whole barrel

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Abstract

The influences of organizational citizenship behavior (OCB) and workplace deviant behavior (WDB) on business unit performance were investigated using data from branches of a fast food organization. Data included measures of WDB and OCB obtained from staff, ratings of performance provided by supervisors, and objective measures of performance. It was found that WDB was negatively and significantly associated with business unit performance measured both subjectively and objectively. OCB, however, failed to contribute to the prediction of business unit performance beyond the level that was achieved by WDB. It appeared, therefore, that the presence of deviant employees among business units impinges upon the performance of the business unit as a whole, whereas OCBs had comparatively little effect. Copyright (C) 2004 John Wiley Sons, Ltd.
Original languageEnglish
Pages (from-to)67-80
JournalJournal of Organizational Behavior
Volume25
Issue number1
DOIs
Publication statusPublished - 2004

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deviant behavior
Workplace
citizenship
workplace
performance
Fast Foods
Work place
Organizational citizenship behavior
Business unit performance
Workplace deviance
Deviant behavior
Nuclear Family
rating
employee
food
staff
organization
Organizations

Cite this

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title = "Workplace deviance, organizational citizenship behavior, and business unit performance: the bad apples do spoil the whole barrel",
abstract = "The influences of organizational citizenship behavior (OCB) and workplace deviant behavior (WDB) on business unit performance were investigated using data from branches of a fast food organization. Data included measures of WDB and OCB obtained from staff, ratings of performance provided by supervisors, and objective measures of performance. It was found that WDB was negatively and significantly associated with business unit performance measured both subjectively and objectively. OCB, however, failed to contribute to the prediction of business unit performance beyond the level that was achieved by WDB. It appeared, therefore, that the presence of deviant employees among business units impinges upon the performance of the business unit as a whole, whereas OCBs had comparatively little effect. Copyright (C) 2004 John Wiley Sons, Ltd.",
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AB - The influences of organizational citizenship behavior (OCB) and workplace deviant behavior (WDB) on business unit performance were investigated using data from branches of a fast food organization. Data included measures of WDB and OCB obtained from staff, ratings of performance provided by supervisors, and objective measures of performance. It was found that WDB was negatively and significantly associated with business unit performance measured both subjectively and objectively. OCB, however, failed to contribute to the prediction of business unit performance beyond the level that was achieved by WDB. It appeared, therefore, that the presence of deviant employees among business units impinges upon the performance of the business unit as a whole, whereas OCBs had comparatively little effect. Copyright (C) 2004 John Wiley Sons, Ltd.

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