When Does a Caring Family Environment Affect Non-Family Employees Pro-organisational Attitudes: The Role of Non-Family Employees’ Trait Emotional Intelligence

This paper describes research that draws on organizational justice to explore the job satisfaction and turnover intentions of non-family CEOs who are appointed by an external investment company. Non-family managers are recruited into family firms when family members are not suitable or willing to take over the business. However, the potential for conflict emerges because the perception of non-family managers about the firm’s goals and operations may differ from that of the family. To investigate the organizational justice perception of non-family CEOs, we draw on social exchange theory and present a conceptual framework. We conduct interviews with an expert-elite who recruits non-family CEOs for family businesses to inform the conceptual framework and propositions. It was found that levels of family ownership of the firm influenced perceptions of organizational justice of non-family CEOs