What Results When Firms Implement Practices: The Differential Relationship Between Specific Practices, Firm Financial Performance, Customer Service, and Quality

Cristina Gibson, C.L. Porath, G.S. Benson, E.E. Lawler Iii

Research output: Contribution to journalArticle

62 Citations (Scopus)
Original languageEnglish
Pages (from-to)1467-1480
JournalJournal of Applied Psychology
Volume92
Issue number6
DOIs
Publication statusPublished - 2007

Cite this