Using Mixed Methods to Strengthen Connections Between Human Factors and Complex Socio-technical Systems

Christian Mauri, Ari Antonovsky

Research output: Chapter in Book/Conference paperConference paper

Abstract

This paper begins by identifying two habits that hinder the ability of human factors to assist organisations in looking beyond their tech-problems, to better understand their socio-technical problems, and develop solutions. First, the tendency toward prima facie acceptance of widely accepted, often vague claims (e.g. that “communication affects productivity”), which can result in the under examination of concepts and the appropriateness of their application to real world contexts. Second, the tendency for experimental psychology to investigate such claims by testing specific constructs using environments and subjects that at best can only simulate, and can never adequately capture, the complex real-world contexts in which they are to be applied. The authors argue that these shortcomings can be addressed through analysis consisting of a mix of technical and organisational issues using both qualitative and quantitative methods. This is then illustrated through a case study of the authors’ recent project on navy vessel maintenance.

Original languageEnglish
Title of host publicationProceedings of the 21st Congress of the International Ergonomics Association, IEA 2021 - Systems and Macroergonomics
EditorsNancy L. Black, W. Patrick Neumann, Ian Noy
PublisherSpringer Science + Business Media
Pages737-746
Number of pages10
ISBN (Print)9783030746018
DOIs
Publication statusPublished - 2021
Event21st Congress of the International Ergonomics Association, IEA 2021 - l, Virtual
Duration: 13 Jun 202118 Jun 2021

Publication series

NameLecture Notes in Networks and Systems
Volume219 LNNS
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389

Conference

Conference21st Congress of the International Ergonomics Association, IEA 2021
CountryVirtual
Cityl
Period13/06/2118/06/21

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