Research output per year
Research output per year
Caitlin Woods, Mark A Griffin, Tim French, Melinda Hodkiewicz
Research output: Chapter in Book/Conference paper › Conference paper › peer-review
Maintenance of industrial equipment is done by ftters, electricians and other maintainers. For safety and quality control, maintainers must follow procedures; historically these have been paper-based. Asset-owning organisations seek to transition maintainers to digital platforms. However, there are limited studies on the potential impact of digitisation on maintenance work and the maintainers that perform it. Our challenge is to identify interface design considerations that support the safe and reliable execution of work. We looked specifcally at maintenance procedures and conducted semistructured interviews with process-plant maintainers. Thematic analysis identifed eight factors infuencing maintainers' perceptions towards using digital technologies in their work. We map these factors to three categories, work identity, agency and community. These categories are consistent with concepts from the Job Characteristics Model (JCM). The contribution of this work is the relevance of job characteristics in guiding user interface design for maintainers, for which we make a number of recommendations.
Original language | English |
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Title of host publication | CHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems |
Subtitle of host publication | Making Waves, Combining Strengths |
Publisher | Association for Computing Machinery (ACM) |
ISBN (Electronic) | 9781450380966 |
DOIs | |
Publication status | Published - 6 May 2021 |
Event | 2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths, CHI 2021 - Virtual, Online, Japan Duration: 8 May 2021 → 13 May 2021 |
Name | Conference on Human Factors in Computing Systems - Proceedings |
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Conference | 2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths, CHI 2021 |
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Country/Territory | Japan |
City | Virtual, Online |
Period | 8/05/21 → 13/05/21 |
Research output: Thesis › Doctoral Thesis