Understanding the utilisation of information systems (is) evaluation: a framework for is evaluation practice

This thesis develops an integrated framework to describe and explain how information systems evaluation activities are used by stakeholders. A theoretically grounded framework is developed identifying three inter-related dimensions as the basis for the practice of IS evaluation - IS evaluation activities, evaluation use and stakeholder involvement. Six case studies of evaluation practices in Australia and China are used to validate and extend the framework to provide explanations of how, when and by whom IS evaluation processes and outputs are used in practice, as well as contributing to understanding how evaluation practices are influenced by different stakeholders over time.