@inbook{a8649439bc4d4750bf5888246b3f279f,
title = "Understanding The Relationship Between Emotional Labor And Effort",
author = "Robyn Goodwin",
year = "2011",
doi = "10.1108/S1746-9791(2011)0000007007",
language = "English",
isbn = "9781780522081",
volume = "7",
series = "Research on Emotion in Organizations",
publisher = "Emerald Group Publishing Limited",
pages = "45--71",
editor = "H{\"a}rtel, {Charmine E.J.} and Ashkanasy, {Neal M.} and Zerbe, {Wilfred J.}",
booktitle = "Research On Emotion In Organizations: What Have We Learned? Ten Years On",
address = "United Kingdom",
}