The use of telehealth during the coronavirus (COVID-19) pandemic in oral and maxillofacial surgery – A qualitative analysis

Joshua Lee; Joon Soo Park; Kate Wang; Boxi Feng; Marc Tennant; Estie Kruger

doi:10.4108/eai.2-12-2021.172361

The use of telehealth during the coronavirus (COVID-19) pandemic in oral and maxillofacial surgery – A qualitative analysis

Joshua Lee, Joon Soo Park, Kate Wang, Boxi Feng, Marc Tennant, Estie Kruger

Research output: Contribution to journal › Article › peer-review

5 Citations (Scopus)

Abstract

Introduction: Telehealth usage increased especially in the coronavirus pandemic.

Objective: To determine whether oral and maxillofacial surgeons (OMS) believe that telehealth is an adequate substitute for in-person consultations.

Methods: OMS were interviewed. These were transcribed and themes and subthemes coded. Quotes were selected to create narratives about themes and subthemes and a frequency table generated.

Results: 20 OMS were interviewed. There were 200 positive, 215 negative, 9 neutral and 256 unstated comments. Major themes were diagnosis, accessibility, patient-centred care, technology and finances. 34 sub-themes were identified. OMS were most satisfied with accessibility and most dissatisfied with diagnosis.

Conclusion: OMS had mixed opinions regarding telehealth. While it can improve access, the technology, interventional capacity and diagnostic ability are limited. Face-to-face was preferred. Further studies are required to improve telehealth.

Original language	English
Article number	e2
Journal	EAI Endorsed Transactions on Scalable Information Systems
Volume	9
Issue number	4
DOIs	https://doi.org/10.4108/eai.2-12-2021.172361
Publication status	Published - Apr 2022

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10.4108/eai.2-12-2021.172361Licence: CC BY

Cite this

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abstract = "Introduction: Telehealth usage increased especially in the coronavirus pandemic.Objective: To determine whether oral and maxillofacial surgeons (OMS) believe that telehealth is an adequate substitute for in-person consultations.Methods: OMS were interviewed. These were transcribed and themes and subthemes coded. Quotes were selected to create narratives about themes and subthemes and a frequency table generated.Results: 20 OMS were interviewed. There were 200 positive, 215 negative, 9 neutral and 256 unstated comments. Major themes were diagnosis, accessibility, patient-centred care, technology and finances. 34 sub-themes were identified. OMS were most satisfied with accessibility and most dissatisfied with diagnosis.Conclusion: OMS had mixed opinions regarding telehealth. While it can improve access, the technology, interventional capacity and diagnostic ability are limited. Face-to-face was preferred. Further studies are required to improve telehealth.",

author = "Joshua Lee and Park, {Joon Soo} and Kate Wang and Boxi Feng and Marc Tennant and Estie Kruger",

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AU - Tennant, Marc

AU - Kruger, Estie

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The use of telehealth during the coronavirus (COVID-19) pandemic in oral and maxillofacial surgery – A qualitative analysis

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