| Original language | English |
|---|---|
| Pages (from-to) | 43-66 |
| Journal | New Zealand Journal of Business |
| Volume | 18 |
| Issue number | 2 |
| Publication status | Published - 1996 |
The Service Encounter: An Extended Framework for Classifying Causes of Satisfying and Dissatisfying Incidents
Research output: Contribution to journal › Article › peer-review