The Role of Trust in the Effectiveness of Customer Service Teams

Research output: Chapter in Book/Conference paperConference paper

Original languageEnglish
Title of host publicationAcademy of Management Seattle 2003 - Democracy in a Knowledge Economy
EditorsDennis Nagao
Place of Publicationhttp://www.aomonline.org
PublisherAcademy of Management
PagesN/A
VolumeN/A
EditionSeattle, Washington, USA
ISBN (Print)15438643
Publication statusPublished - 2003
EventThe Role of Trust in the Effectiveness of Customer Service Teams - Seattle, Washington, USA
Duration: 1 Jan 2003 → …

Conference

ConferenceThe Role of Trust in the Effectiveness of Customer Service Teams
Period1/01/03 → …

Cite this

Kiffin-Petersen, S. (2003). The Role of Trust in the Effectiveness of Customer Service Teams. In D. Nagao (Ed.), Academy of Management Seattle 2003 - Democracy in a Knowledge Economy (Seattle, Washington, USA ed., Vol. N/A, pp. N/A). Academy of Management.