TY - BOOK
T1 - The role of skills and competencies in enacted eGovernment implementation: investigations of experiences in developing countries
AU - Teo, Joseph
PY - 2016
Y1 - 2016
N2 - A paucity of skilled personnel is a significant barrier to the development and institutionalisation of e-Government in developing countries. This study examines the role of skilled actors in enacting e-Government systems through case studies in five different developing countries. The study extends Fountain's Technology Enactment Framework by firstly identifying how different skills and competencies can modify, and are modified, over the course of the enactment process. Secondly, the study demonstrates how skilled actors significantly impact implementation outcomes through better perception, sensemaking, improvisation and performance. The study has further practical implications for capacity building and eGovernment policy in developing countries.
AB - A paucity of skilled personnel is a significant barrier to the development and institutionalisation of e-Government in developing countries. This study examines the role of skilled actors in enacting e-Government systems through case studies in five different developing countries. The study extends Fountain's Technology Enactment Framework by firstly identifying how different skills and competencies can modify, and are modified, over the course of the enactment process. Secondly, the study demonstrates how skilled actors significantly impact implementation outcomes through better perception, sensemaking, improvisation and performance. The study has further practical implications for capacity building and eGovernment policy in developing countries.
KW - e-Government
KW - multiple case study
KW - Developing countries
KW - transformation and t-Government
KW - skills and competencies
KW - Technology enactment
M3 - Doctoral Thesis
ER -