@inproceedings{c1a0401047674b02baf25779c70040b3,
title = "The nurturing of relationships with retail customers",
author = "L. Mcsherry and T. Ward and Sharon Purchase",
year = "2002",
language = "English",
volume = "7",
pages = "711--717",
editor = "Shaw, {Robert N} and Stewart Adam and Heath McDonald",
booktitle = "Proceedings of the Australian and New Zealand Marketing Academy Conference",
publisher = "Learning Services",
edition = "Deakin University, Victoria",
note = "The nurturing of relationships with retail customers ; Conference date: 01-01-2002",
}