The member wears four hats: a member identification framework for co-operative enterprises

Elena Mamouni Limnios; Timothy Mazzarol; Geoffrey Soutar; Kadambot Siddique

doi:10.1016/j.jcom.2018.03.003

The member wears four hats: a member identification framework for co-operative enterprises

Elena Mamouni Limnios, Timothy Mazzarol, Geoffrey Soutar, Kadambot Siddique

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Abstract

Co-operative and mutual enterprises (CMEs) are organisations in which buyers or suppliers are also the owners, shareholders and members of a community of purpose. Member heterogeneity and commitment have been reported in the literature, but the drivers of member commitment remain poorly understood. This paper proposes that members identify with their CME as patrons, investors, owners, and community members; wearing "Four Hats" (4Hs). A case study analysis of three Australian producer co-operatives examined directors and managers perceptions of factors influencing members' commitment and delivery of a member value proposition. The 4Hs emerge as stable patterns and the cross-case analysis illustrates their strategic importance and link to member value proposition.

Original language	English
Pages (from-to)	20-33
Number of pages	14
Journal	Journal of Co-operative Organization and Management
Volume	6
Issue number	1
DOIs	https://doi.org/10.1016/j.jcom.2018.03.003
Publication status	Published - Jun 2018

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10.1016/j.jcom.2018.03.003

Limnios et.al., 2018 The member wears Four Hats: A member identification framework for co-operative enterprisesAccepted author manuscript, 1.27 MBLicence: CC BY-NC-ND

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Sustainable Cooperative Enterprise - An Investigation into the Factors Influencing the Sustainability & Competitiveness of Cooperative Enterprises
APAI, N. N., Mazzarol, T., Soutar, G., Siddique, K., Watson, J., Sneddon, J., Wells, P. & Mamouni Limnios, E.
Australian Research Council, Co-Operative Bulk Handling Limited, Co-operatives WA
30/06/10 → 31/12/15
Project: Research

Cite this

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title = "The member wears four hats: a member identification framework for co-operative enterprises",

abstract = "Co-operative and mutual enterprises (CMEs) are organisations in which buyers or suppliers are also the owners, shareholders and members of a community of purpose. Member heterogeneity and commitment have been reported in the literature, but the drivers of member commitment remain poorly understood. This paper proposes that members identify with their CME as patrons, investors, owners, and community members; wearing {"}Four Hats{"} (4Hs). A case study analysis of three Australian producer co-operatives examined directors and managers perceptions of factors influencing members' commitment and delivery of a member value proposition. The 4Hs emerge as stable patterns and the cross-case analysis illustrates their strategic importance and link to member value proposition.",

keywords = "co-operatives, mutual enterprises, CME, member value proposition, commitment, four hats",

author = "{Mamouni Limnios}, Elena and Timothy Mazzarol and Geoffrey Soutar and Kadambot Siddique",

year = "2018",

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AU - Soutar, Geoffrey

AU - Siddique, Kadambot

PY - 2018/6

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KW - co-operatives

KW - mutual enterprises

KW - CME

KW - member value proposition

KW - commitment

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JO - Journal of Co-operative Organization and Management

JF - Journal of Co-operative Organization and Management

SN - 2213-297X

IS - 1

ER -

The member wears four hats: a member identification framework for co-operative enterprises

Abstract

Access to Document

Sustainable Cooperative Enterprise - An Investigation into the Factors Influencing the Sustainability & Competitiveness of Cooperative Enterprises

Cite this