@inproceedings{8b3ad66a2cbb4c97a7b1bedeada04cd4,
title = "The Mediating Role of Surface and Deep Acting in the Relationship between the Big Five, Emotional Exhaustion and Citizenship Behaviours",
author = "Sandra Kiffin-Petersen and Catherine Jordan and Geoff Soutar",
year = "2008",
language = "English",
isbn = "978 186 499 9174",
volume = "One",
pages = "24",
editor = "Neal Ashkanasy and Charmine Hartel and Wilf Zerbe",
booktitle = "The Sixth International Conference on Emotions and Organizational Life",
publisher = "UQ Business School",
edition = "Fontainebleau, France",
note = "The Mediating Role of Surface and Deep Acting in the Relationship between the Big Five, Emotional Exhaustion and Citizenship Behaviours ; Conference date: 01-01-2008",
}