The effects of pay, education, training, and working hours on public sector performance

Jeannette Taylor, Thuy Hang Duong, Saul J. Taylor

Research output: Chapter in Book/Conference paperChapterpeer-review


How effective are human resource management (HRM) factors-pay, formal education, job training, and working hours-in shaping performance in the public sector? As far as formal education and job training are concerned, it is widely believed that a higher-educated and skilled public sector workforce performs better than a lower-educated and skilled workforce (Arrow, 1962; Becker, 1964). When it comes to pay and working hours, there are mixed views about the performance-enhancing effects of high pay and long working hours in the public sector (Golden, 2012; Grant, 2008a; Perry & Wise, 1990; Shapiro & Stiglitz, 1984). Some public employees who, for example, work long hours may believe that they are performing at high levels, but others may disagree that long working hours raise performance (Liu, Chen, & Gan, 2019; Taylor, 2018).

Original languageEnglish
Title of host publicationThe Public Productivity and Performance Handbook
EditorsMarc Holzer, Andrew Ballard
Place of PublicationNew York
PublisherTaylor & Francis
Number of pages25
ISBN (Electronic)9781000402193
ISBN (Print)9781032014920
Publication statusPublished - 26 Jul 2021


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