@inproceedings{ac7507f4de7c45a7a2db211b1f4acb83,
title = "The Difference between Positive and Negative Word of Mouth: Emotion as a Differentiator?",
author = "Jill Sweeney and Tim Mazzarol and Geoff Soutar",
year = "2005",
language = "English",
isbn = "064645546X",
volume = "n/a",
pages = "CB 331--337",
editor = "Sharon Purchase",
booktitle = "Broadening the Boundaries",
publisher = "Promaco Conventions Pty. Ltd.",
edition = "Fremantle",
note = "The Difference between Positive and Negative Word of Mouth: Emotion as a Differentiator? ; Conference date: 01-01-2005",
}