The big five, emotional exhaustion and citizenship behaviors in service settings: The mediating role of emotional labor

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	43-48
Journal	Personality and Individual Differences
Volume	50
Issue number	1
DOIs	https://doi.org/10.1016/j.paid.2010.08.018
Publication status	Published - 2011

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title = "The big five, emotional exhaustion and citizenship behaviors in service settings: The mediating role of emotional labor",

author = "Sandra Kiffin-Petersen and Catherine Jordan and Geoff Soutar",

year = "2011",

doi = "10.1016/j.paid.2010.08.018",

language = "English",

volume = "50",

pages = "43--48",

journal = "Personality and Individual Differences",

issn = "0191-8869",

publisher = "Pergamon",

number = "1",

}

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T1 - The big five, emotional exhaustion and citizenship behaviors in service settings: The mediating role of emotional labor

AU - Kiffin-Petersen, Sandra

AU - Jordan, Catherine

AU - Soutar, Geoff

PY - 2011

Y1 - 2011

U2 - 10.1016/j.paid.2010.08.018

DO - 10.1016/j.paid.2010.08.018

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VL - 50

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EP - 48

JO - Personality and Individual Differences

JF - Personality and Individual Differences

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