Service quality dimensions of hybrid services

S. Ganguli, Sanjit Roy

Research output: Contribution to journal › Article › peer-review

70 Citations (Scopus)

Original language	English
Pages (from-to)	404-424
Journal	Journal of Service Theory and Practice
Volume	20
Issue number	5
DOIs	https://doi.org/10.1108/09604521011073713
Publication status	Published - 2010

Access to Document

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title = "Service quality dimensions of hybrid services",

author = "S. Ganguli and Sanjit Roy",

year = "2010",

doi = "10.1108/09604521011073713",

language = "English",

volume = "20",

pages = "404--424",

journal = "Journal of Service Theory and Practice",

issn = "0960-4529",

publisher = "Emerald Group Publishing Limited",

number = "5",

}