Service Quality, Customer Satisfaction, and Value: An Examination of Their Relationships

Research output: Chapter in Book/Conference paper › Chapter › peer-review

Original language	English
Title of host publication	Service Quality Management in Hospitality, Tourism, and Leisure
Editors	J. Kandampully, C. Mok, B. Sparks
Place of Publication	Binghamton, New York
Publisher	The Haworth Hospitality Press
Pages	97-110
ISBN (Print)	0 7890 0726 6
Publication status	Published - 2001

Cite this

@inbook{49ea9d64b21242a28f1a5f975385118a,

title = "Service Quality, Customer Satisfaction, and Value: An Examination of Their Relationships",

author = "Geoff Soutar",

year = "2001",

language = "English",

isbn = "0 7890 0726 6",

pages = "97--110",

editor = "J. Kandampully and C. Mok and B. Sparks",

booktitle = "Service Quality Management in Hospitality, Tourism, and Leisure",

publisher = "The Haworth Hospitality Press",

}

TY - CHAP

T1 - Service Quality, Customer Satisfaction, and Value: An Examination of Their Relationships

AU - Soutar, Geoff

PY - 2001

Y1 - 2001

M3 - Chapter

SN - 0 7890 0726 6

SP - 97

EP - 110

BT - Service Quality Management in Hospitality, Tourism, and Leisure

A2 - Kandampully, J.

A2 - Mok, C.

A2 - Sparks, B.

PB - The Haworth Hospitality Press

CY - Binghamton, New York

ER -