Service Quality, Customer Satisfaction, and Value: An Examination of Their Relationships

Research output: Chapter in Book/Conference paperChapter

Original languageEnglish
Title of host publicationService Quality Management in Hospitality, Tourism, and Leisure
EditorsJ. Kandampully, C. Mok, B. Sparks
Place of PublicationBinghamton, New York
PublisherThe Haworth Hospitality Press
Pages97-110
ISBN (Print)0 7890 0726 6
Publication statusPublished - 2001

Cite this

Soutar, G. (2001). Service Quality, Customer Satisfaction, and Value: An Examination of Their Relationships. In J. Kandampully, C. Mok, & B. Sparks (Eds.), Service Quality Management in Hospitality, Tourism, and Leisure (pp. 97-110). Binghamton, New York: The Haworth Hospitality Press.