Service Convenience and Customer Citizenship Behaviour: An Empirical Examination

Sanjit Roy, W. Lassar, V. Shekhar

Research output: Chapter in Book/Conference paper › Conference paper

Original language	English
Title of host publication	European Marketing Academy Conference (EMAC)
Place of Publication	http://www.emac2013.org/Emac_2013_Proceedings.pdf
Publisher	European Marketing Academy
Pages	340
Volume	N/A
Publication status	Published - 2013
Event	Service Convenience and Customer Citizenship Behaviour: An Empirical Examination - Istanbul, Turkey Duration: 1 Jan 2013 → …

Conference	Service Convenience and Customer Citizenship Behaviour: An Empirical Examination
Period	1/01/13 → …

Cite this

@inproceedings{06bc790c01744afab71c526d556cbd66,

title = "Service Convenience and Customer Citizenship Behaviour: An Empirical Examination",

author = "Sanjit Roy and W. Lassar and V. Shekhar",

year = "2013",

language = "English",

volume = "N/A",

pages = "340",

booktitle = "European Marketing Academy Conference (EMAC)",

publisher = "European Marketing Academy",

note = "Service Convenience and Customer Citizenship Behaviour: An Empirical Examination ; Conference date: 01-01-2013",

}

TY - GEN

T1 - Service Convenience and Customer Citizenship Behaviour: An Empirical Examination

AU - Roy, Sanjit

AU - Lassar, W.

AU - Shekhar, V.

PY - 2013

Y1 - 2013

M3 - Conference paper

VL - N/A

SP - 340

BT - European Marketing Academy Conference (EMAC)

PB - European Marketing Academy

CY - http://www.emac2013.org/Emac_2013_Proceedings.pdf

T2 - Service Convenience and Customer Citizenship Behaviour: An Empirical Examination

Y2 - 1 January 2013

ER -