Senior Customers’ Service Encounter Preferences (2011)

V Grougio, Simone Pettigrew

Research output: Contribution to journal › Article › peer-review

Access to Document

@article{dbf3d87ce9194b28800e16104d79d2fe,

title = "Senior Customers{\textquoteright} Service Encounter Preferences (2011)",

author = "V Grougio and Simone Pettigrew",

year = "2011",

doi = "10.1177/1094670511423785",

language = "English",

volume = "14",

pages = "475--488",

journal = "Journal of Service Research",

issn = "1094-6705",

publisher = "SAGE Publications Ltd",

number = "4",

}