Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees

T.S. Dagger, P.J. Danaher, Jill Sweeney, J.R. Mccoll-Kennedy

Research output: Contribution to journalArticle

26 Citations (Scopus)
11 Downloads (Pure)
Original languageEnglish
Pages (from-to)488-502
JournalJournal of Service Research
Volume16
Issue number4
DOIs
Publication statusPublished - 2013

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