Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees

T.S. Dagger, P.J. Danaher, Jill Sweeney, J.R. Mccoll-Kennedy

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@article{d665a981bbe3440a8885d436b2e2d068,

title = "Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees",

author = "T.S. Dagger and P.J. Danaher and Jill Sweeney and J.R. Mccoll-Kennedy",

year = "2013",

doi = "10.1177/1094670513481406",

language = "English",

volume = "16",

pages = "488--502",

journal = "Journal of Service Research",

issn = "1094-6705",

publisher = "SAGE Publications Ltd",

number = "4",

}

TY - JOUR

T1 - Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees

AU - Dagger, T.S.

AU - Danaher, P.J.

AU - Sweeney, Jill

AU - Mccoll-Kennedy, J.R.

PY - 2013

Y1 - 2013

U2 - 10.1177/1094670513481406

DO - 10.1177/1094670513481406

M3 - Article

VL - 16

SP - 488

EP - 502

JO - Journal of Service Research

JF - Journal of Service Research

SN - 1094-6705

IS - 4

ER -