Research on informatin technology in the hospitality industry

P. O'Connor, Jamie Murphy

Research output: Contribution to journalArticle

95 Citations (Scopus)

Abstract

This paper reviews recent research on information technology in the hospitality industry. The analysis revealed three broad research areas: the Internet's effects on distribution; on pricing; and on consumer interactions. Similar to aftermath of the dot com boom, the hospitality industry is realising that the information technology has unintended effects and prognosticators are often wrong. While the reviewed articles provide sound advice for hospitality operators and a rich stream of future research for academics, poor rigor and a lack of relevance throughout the reviewed journals underscore a worrying trend in hospitality research.
Original languageEnglish
Pages (from-to)473-484
JournalInternational Journal of Hospitality Management
Volume23
Issue number5
Publication statusPublished - 2004

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