Problematic Behaviors Experienced by Electorate and Ministerial Office Staff: Results of and Responses to a Western Australian Survey

Little attention has been paid to harassing and threatening behavior experienced by frontline staff who are employed to support politicians. This survey-based study sought to (a) collect information on the work-life prevalence and nature of harassment and threatening behavior engaged in by members of the public toward the frontline staff of parliamentarians in Western Australia, (b) collect information on the impact of this behavior and responses to it, and (c) inform the improvement of procedures for fixated threat assessment and risk management designed to enhance the security of parliamentarians and their staff. Almost two thirds of the sample (N 132) had experienced 1 or more of 19 threatening, harassing, and other concerning and intrusive behaviors. The behaviors most commonly endorsed included inappropriate telephone calls, loitering, unwanted approaches, and threats. Respondents reported a negative impact, including fear of physical assault. The survey findings provided the basis for a proactive approach covering aspects of physical, procedural, and relational security and psychoeducation. Reported behaviors of concern are now assessed by the Western Australia Fixated Threat Assessment Centre, and this article provides an overview of the relevant processes.