@inproceedings{24b9e382372f44fc85a511b10b1df108,
title = "Personality Differences in Emotional Labour Strategy Groups",
author = "Sandra Kiffin-Petersen and Catherine Jordan and Geoff Soutar",
year = "2009",
language = "English",
isbn = "1 86308 157 7",
volume = "CDROM",
pages = "CD ROM",
editor = "Nicholas Beaumont",
booktitle = "23rd ANZAM Conference 2009 'Sustainability Management and Marketing'",
publisher = "Australian and New Zealand Academy of Management",
edition = "Melbourne, Australia",
note = "Personality Differences in Emotional Labour Strategy Groups ; Conference date: 01-01-2009",
}