Online Reviews of Hearing Aid Acquisition and Use: A Qualitative Thematic Analysis

Tayla Heselton, Rebecca J. Bennett, Vinaya Manchaiah, De Wet Swanepoel

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


PURPOSE: Online reviews have become increasingly common for consumers to share their experiences about products and to assist potential consumers with decision making. The current study was aimed to understand the hearing aid user experience from online consumer reviews using qualitative analysis. METHOD: The study used a qualitative thematic analysis to analyze open text responses from consumers leaving hearing aid reviews on the website. One thousand three hundred seventy-eight online consumer hearing aid reviews (open-text responses) were extracted and analyzed. RESULTS: Three domains emerged within the data set, containing 11 themes and 136 subthemes. Domain one (Clinical Processes) contained two themes: Hearing Assessment and Hearing Aid Acquisition. Domain two (The Device) contained five themes: Function, Performance, Physical, Device Management, and Maintenance. Domain three (The Person) contained four themes: Satisfaction, Quality of Life, Personal Adjustment, and Knowledge. The themes gave an understanding that there were a contribution of factors that formed part of a consumers hearing aid user experience. CONCLUSIONS: Hearing aid users described a range of positive, negative, and neutral descriptions online about their hearing aid user experience and gave advice to fellow hearing aid users helping clinicians improve their hearing aid fitting skills in practice. These findings have implications to future product development as well as service delivery model in terms of developing strategies for fostering patient-centered audiological practice.

Original languageEnglish
Pages (from-to)284-298
Number of pages15
JournalAmerican Journal of Audiology
Issue number2
Publication statusPublished - 2 Jun 2022


Dive into the research topics of 'Online Reviews of Hearing Aid Acquisition and Use: A Qualitative Thematic Analysis'. Together they form a unique fingerprint.

Cite this