Negotiating racial boundaries and organisational borders: an interpretive study of a cross cultural training programme

Research output: ThesisDoctoral Thesis

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Abstract

[Truncated] The environment in which Non-Aboriginal government social and welfare workers and Aboriginal clients meet presents a problematic with roots in historical and contemporary policies and practices. Past organisational procedures and processes regulating Aboriginal people, coupled with sometimes unquestioned ways of working, can provide the potential for discrimination, leading to conflict, resentment and resistance in the workplace. This is the setting in which I examine some of the existing barriers when engaging in a training strategy designed and implemented in a state government welfare organisation to assist workers learn about providing services in respectful, sensitive and culturally appropriate ways.

An ethnographic exploration revealed that the benefits of the training strategy accrued mainly to the Aboriginal workers in the organisation who took on training roles and gained skills, confidence and a visibility in the organisation. This gave them networks and access to the policy decision making processes they might not otherwise have had.
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • The University of Western Australia
DOIs
Publication statusUnpublished - 1999

Fingerprint

training program
welfare organization
worker
welfare worker
decision making process
social worker
discrimination
workplace
confidence

Bibliographical note

This thesis has been made available in the UWA Profiles and Research Repository as part of a UWA Library project to digitise – and make available - theses completed before 2003. If you are the author of this thesis and would like it removed from the UWA Profiles and Research Repository, please contact digitaltheses-lib@uwa.edu.au

Cite this

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title = "Negotiating racial boundaries and organisational borders: an interpretive study of a cross cultural training programme",
abstract = "[Truncated] The environment in which Non-Aboriginal government social and welfare workers and Aboriginal clients meet presents a problematic with roots in historical and contemporary policies and practices. Past organisational procedures and processes regulating Aboriginal people, coupled with sometimes unquestioned ways of working, can provide the potential for discrimination, leading to conflict, resentment and resistance in the workplace. This is the setting in which I examine some of the existing barriers when engaging in a training strategy designed and implemented in a state government welfare organisation to assist workers learn about providing services in respectful, sensitive and culturally appropriate ways.An ethnographic exploration revealed that the benefits of the training strategy accrued mainly to the Aboriginal workers in the organisation who took on training roles and gained skills, confidence and a visibility in the organisation. This gave them networks and access to the policy decision making processes they might not otherwise have had.",
author = "Susan Young",
note = "This thesis has been made available in the UWA Profiles and Research Repository as part of a UWA Library project to digitise – and make available - theses completed before 2003. If you are the author of this thesis and would like it removed from the UWA Profiles and Research Repository, please contact digitaltheses-lib@uwa.edu.au",
year = "1999",
doi = "10.26182/5d0c473075182",
language = "English",
school = "The University of Western Australia",

}

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PY - 1999

Y1 - 1999

N2 - [Truncated] The environment in which Non-Aboriginal government social and welfare workers and Aboriginal clients meet presents a problematic with roots in historical and contemporary policies and practices. Past organisational procedures and processes regulating Aboriginal people, coupled with sometimes unquestioned ways of working, can provide the potential for discrimination, leading to conflict, resentment and resistance in the workplace. This is the setting in which I examine some of the existing barriers when engaging in a training strategy designed and implemented in a state government welfare organisation to assist workers learn about providing services in respectful, sensitive and culturally appropriate ways.An ethnographic exploration revealed that the benefits of the training strategy accrued mainly to the Aboriginal workers in the organisation who took on training roles and gained skills, confidence and a visibility in the organisation. This gave them networks and access to the policy decision making processes they might not otherwise have had.

AB - [Truncated] The environment in which Non-Aboriginal government social and welfare workers and Aboriginal clients meet presents a problematic with roots in historical and contemporary policies and practices. Past organisational procedures and processes regulating Aboriginal people, coupled with sometimes unquestioned ways of working, can provide the potential for discrimination, leading to conflict, resentment and resistance in the workplace. This is the setting in which I examine some of the existing barriers when engaging in a training strategy designed and implemented in a state government welfare organisation to assist workers learn about providing services in respectful, sensitive and culturally appropriate ways.An ethnographic exploration revealed that the benefits of the training strategy accrued mainly to the Aboriginal workers in the organisation who took on training roles and gained skills, confidence and a visibility in the organisation. This gave them networks and access to the policy decision making processes they might not otherwise have had.

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DO - 10.26182/5d0c473075182

M3 - Doctoral Thesis

ER -