Misbehaving customers: Understanding and managing customer injustice in service organizations

Danielle van Jaarsveld, Simon Lloyd D. Restubog, David D. Walker, Rajiv Amarnani

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@article{c63767df2a0f48998bd7d873d65bee64,

title = "Misbehaving customers: Understanding and managing customer injustice in service organizations",

author = "{van Jaarsveld}, Danielle and Restubog, {Simon Lloyd D.} and Walker, {David D.} and Rajiv Amarnani",

year = "2015",

doi = "10.1016/j.orgdyn.2015.09.004",

language = "English",

volume = "44",

pages = "273--280",

journal = "Organizational Dynamics",

issn = "0090-2616",

publisher = "Elsevier",

number = "4",

}

TY - JOUR

T1 - Misbehaving customers: Understanding and managing customer injustice in service organizations

AU - van Jaarsveld, Danielle

AU - Restubog, Simon Lloyd D.

AU - Walker, David D.

AU - Amarnani, Rajiv

PY - 2015

Y1 - 2015

U2 - 10.1016/j.orgdyn.2015.09.004

DO - 10.1016/j.orgdyn.2015.09.004

M3 - Article

SN - 0090-2616

VL - 44

SP - 273

EP - 280

JO - Organizational Dynamics

JF - Organizational Dynamics

IS - 4

ER -