@inproceedings{be9a04f34c7241ff88e475578398230f,
title = "Measuring Emotional Labour: A Construct Validation and Cross-Validation Study",
author = "Catherine Jordan and Sandra Kiffin-Petersen and Geoff Soutar",
year = "2006",
language = "English",
volume = "CDROM",
pages = "1--19",
editor = "J. Kennedy and {Di Milia}, L.",
booktitle = "2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management",
publisher = "Central Queensland University",
edition = "Yeppoon, Queensland, Australia",
note = "20th Annual Conference of the Australian and New Zealand Academy of Management ; Conference date: 06-12-2006 Through 09-12-2006",
}