Keeping primary care "in the loop": General practitioners want better communication with specialists and hospitals when caring for people diagnosed with cancer

Natalia Lizama, Claire Johnson, Manonita Ghosh, N. Garg, Jon Emery, Christobel Saunders

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

© 2015 Wiley Publishing Asia Pty Ltd. Aim: To investigate general practitioners' (GP) perceptions about communication when providing cancer care. Methods: A self-report survey, which included an open response section, was mailed to a random sample of 1969 eligible Australian GPs. Content analysis of open response comments pertaining to communication was undertaken in order to ascertain GPs' views about communication issues in the provision of cancer care. Results: Of the 648 GPs who completed the survey, 68 (10%) included open response comments about interprofessional communication. Participants who commented on communication were a median age of 50 years and worked 33 h/week; 28% were male and 59% practiced in the metropolitan area. Comments pertaining to communication were coded using five non-mutually exclusive categories: being kept in the loop; continuity of care; relationships with specialists; positive communication experiences; and strategies for improving communication.GPs repeatedly noted the importance of receiving detailed and timely communication from specialists and hospitals, particularly in relation to patients' treatment regimes and follow-up care. Several GPs remarked that they were left out of "the information loop" and that patients were "lost" or "dumped" after referral. Conclusion: While many GPs are currently involved in some aspects of cancer management, detailed and timely communication between specialists and GPs is imperative to support shared care and ensure optimal patient outcomes. This research highlights the need for established channels of communication between specialist and primary care medicine to support greater involvement by GPs in cancer care.
Original languageEnglish
Pages (from-to)152-159
JournalAsia-Pacific Journal of Clinical Oncology
Volume11
Issue number2
DOIs
Publication statusPublished - 2015

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General Practitioners
Primary Health Care
Communication
Neoplasms
Aftercare
Continuity of Patient Care
Self Report
Referral and Consultation
Medicine

Cite this

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title = "Keeping primary care {"}in the loop{"}: General practitioners want better communication with specialists and hospitals when caring for people diagnosed with cancer",
abstract = "{\circledC} 2015 Wiley Publishing Asia Pty Ltd. Aim: To investigate general practitioners' (GP) perceptions about communication when providing cancer care. Methods: A self-report survey, which included an open response section, was mailed to a random sample of 1969 eligible Australian GPs. Content analysis of open response comments pertaining to communication was undertaken in order to ascertain GPs' views about communication issues in the provision of cancer care. Results: Of the 648 GPs who completed the survey, 68 (10{\%}) included open response comments about interprofessional communication. Participants who commented on communication were a median age of 50 years and worked 33 h/week; 28{\%} were male and 59{\%} practiced in the metropolitan area. Comments pertaining to communication were coded using five non-mutually exclusive categories: being kept in the loop; continuity of care; relationships with specialists; positive communication experiences; and strategies for improving communication.GPs repeatedly noted the importance of receiving detailed and timely communication from specialists and hospitals, particularly in relation to patients' treatment regimes and follow-up care. Several GPs remarked that they were left out of {"}the information loop{"} and that patients were {"}lost{"} or {"}dumped{"} after referral. Conclusion: While many GPs are currently involved in some aspects of cancer management, detailed and timely communication between specialists and GPs is imperative to support shared care and ensure optimal patient outcomes. This research highlights the need for established channels of communication between specialist and primary care medicine to support greater involvement by GPs in cancer care.",
author = "Natalia Lizama and Claire Johnson and Manonita Ghosh and N. Garg and Jon Emery and Christobel Saunders",
year = "2015",
doi = "10.1111/ajco.12327",
language = "English",
volume = "11",
pages = "152--159",
journal = "Asia–Pacific Journal of Clinical Oncology",
issn = "1743-7555",
publisher = "John Wiley & Sons",
number = "2",

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TY - JOUR

T1 - Keeping primary care "in the loop": General practitioners want better communication with specialists and hospitals when caring for people diagnosed with cancer

AU - Lizama, Natalia

AU - Johnson, Claire

AU - Ghosh, Manonita

AU - Garg, N.

AU - Emery, Jon

AU - Saunders, Christobel

PY - 2015

Y1 - 2015

N2 - © 2015 Wiley Publishing Asia Pty Ltd. Aim: To investigate general practitioners' (GP) perceptions about communication when providing cancer care. Methods: A self-report survey, which included an open response section, was mailed to a random sample of 1969 eligible Australian GPs. Content analysis of open response comments pertaining to communication was undertaken in order to ascertain GPs' views about communication issues in the provision of cancer care. Results: Of the 648 GPs who completed the survey, 68 (10%) included open response comments about interprofessional communication. Participants who commented on communication were a median age of 50 years and worked 33 h/week; 28% were male and 59% practiced in the metropolitan area. Comments pertaining to communication were coded using five non-mutually exclusive categories: being kept in the loop; continuity of care; relationships with specialists; positive communication experiences; and strategies for improving communication.GPs repeatedly noted the importance of receiving detailed and timely communication from specialists and hospitals, particularly in relation to patients' treatment regimes and follow-up care. Several GPs remarked that they were left out of "the information loop" and that patients were "lost" or "dumped" after referral. Conclusion: While many GPs are currently involved in some aspects of cancer management, detailed and timely communication between specialists and GPs is imperative to support shared care and ensure optimal patient outcomes. This research highlights the need for established channels of communication between specialist and primary care medicine to support greater involvement by GPs in cancer care.

AB - © 2015 Wiley Publishing Asia Pty Ltd. Aim: To investigate general practitioners' (GP) perceptions about communication when providing cancer care. Methods: A self-report survey, which included an open response section, was mailed to a random sample of 1969 eligible Australian GPs. Content analysis of open response comments pertaining to communication was undertaken in order to ascertain GPs' views about communication issues in the provision of cancer care. Results: Of the 648 GPs who completed the survey, 68 (10%) included open response comments about interprofessional communication. Participants who commented on communication were a median age of 50 years and worked 33 h/week; 28% were male and 59% practiced in the metropolitan area. Comments pertaining to communication were coded using five non-mutually exclusive categories: being kept in the loop; continuity of care; relationships with specialists; positive communication experiences; and strategies for improving communication.GPs repeatedly noted the importance of receiving detailed and timely communication from specialists and hospitals, particularly in relation to patients' treatment regimes and follow-up care. Several GPs remarked that they were left out of "the information loop" and that patients were "lost" or "dumped" after referral. Conclusion: While many GPs are currently involved in some aspects of cancer management, detailed and timely communication between specialists and GPs is imperative to support shared care and ensure optimal patient outcomes. This research highlights the need for established channels of communication between specialist and primary care medicine to support greater involvement by GPs in cancer care.

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