‘I’ve got your back, Jack’: maximising human-automation team effectiveness by emulating the communication, mutual performance monitoring, backup behaviours, and trust observed in expert human teams

Owen Carter

doi:10.26182/dtzr-9k65

‘I’ve got your back, Jack’: maximising human-automation team effectiveness by emulating the communication, mutual performance monitoring, backup behaviours, and trust observed in expert human teams

Owen Carter

School of Psychological Science

Research output: Thesis › Doctoral Thesis

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Abstract

Human-automation team effectiveness was examined using submarine simulators. Experiment 1
demonstrated human-automation teams had superior performance during highly demanding tasks
when team communications were more versus less coordinated. A new theoretical framework for
human-automation team trust was then proposed, the Human-Autonomy Trust Expectation Model
(HATEM). Experiment 2 validated HATEM by demonstrating humans trust automation more when
confident they can predict the circumstances when automation will fail. Experiment 3 used HATEM to
qualify claims that anthropomorphisation improves human-automation trust by demonstrating
anthropomorphic features make no difference unless they improve human confidence in predicting
those circumstances when automation is likely to fail.

Original language	English
Qualification	Doctor of Philosophy
Awarding Institution	The University of Western Australia
Supervisors/Advisors	Loft, Shayne, Supervisor Visser, Troy, Supervisor Huf, Samuel, Supervisor, External person
Thesis sponsors	Australian Government Research Training Program
Award date	15 Feb 2024
DOIs	https://doi.org/10.26182/dtzr-9k65
Publication status	Unpublished - 2023

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10.26182/dtzr-9k65

THESIS - DOCTOR OF PHILOSOPHY - CARTER Owen Brandon John - 2023
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Cite this

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‘I’ve got your back, Jack’: maximising human-automation team effectiveness by emulating the communication, mutual performance monitoring, backup behaviours, and trust observed in expert human teams

Abstract

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