@inproceedings{9aaf0f8938fd48728cb0890a8c372821,
title = "Is the new age reference service a vintage red or cheap cask? - Does the tiered reference model work?",
author = "Scott Nicholls and Carol Newton-Smith",
year = "2001",
language = "English",
isbn = "0868045608",
volume = "1",
pages = "125--132",
editor = "Not Given",
booktitle = "Revelling in reference 2001: RAISS - Reference and Information Services Section Symposium Proceedings",
publisher = "Australian Library and Information Association",
edition = "Melbourne",
note = "Is the new age reference service a vintage red or cheap cask? - Does the tiered reference model work? ; Conference date: 01-01-2001",
}