Is The European Customer Satisfaction Index Model Applicable to Tertiary Education?

B. Chitty, Geoff Soutar

Research output: Chapter in Book/Conference paperConference paper

Original languageEnglish
Title of host publicationANZMAC 2004 - Marketing accountabilities and responsibilities Proceedings
Editors Wiley
Place of PublicationWellington, New Zealand
PublisherAustralian and New Zealand Marketing Academy Conference 2004
PagesN.A
VolumeN.A
EditionWellington, New Zealand
ISBN (Print)0475222151
Publication statusPublished - 2004
EventIs The European Customer Satisfaction Index Model Applicable to Tertiary Education? - Wellington, New Zealand
Duration: 1 Jan 2004 → …

Conference

ConferenceIs The European Customer Satisfaction Index Model Applicable to Tertiary Education?
Period1/01/04 → …

Cite this

Chitty, B., & Soutar, G. (2004). Is The European Customer Satisfaction Index Model Applicable to Tertiary Education? In Wiley (Ed.), ANZMAC 2004 - Marketing accountabilities and responsibilities Proceedings (Wellington, New Zealand ed., Vol. N.A, pp. N.A). Wellington, New Zealand: Australian and New Zealand Marketing Academy Conference 2004.