Incorporating Customer Advocacy in the Customer Satisfaction Model

Sanjit Roy, R. Chakraborti

Research output: Chapter in Book/Conference paper › Conference paper

5 Citations (Scopus)

Original language	English
Title of host publication	2011 Academy of Marketing Science Conference
Place of Publication	http://link.springer.com/chapter/10.1007/978-3-319-10873-5_264
Publisher	Springer
Pages	449
Volume	N/A
ISBN (Print)	9783319108728
DOIs	https://doi.org/10.1007/978-3-319-10873-5_264
Publication status	Published - 2011
Event	Incorporating Customer Advocacy in the Customer Satisfaction Model - Coral Gables, Florida, USA Duration: 1 Jan 2011 → …

Conference	Incorporating Customer Advocacy in the Customer Satisfaction Model
Period	1/01/11 → …

Access to Document

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title = "Incorporating Customer Advocacy in the Customer Satisfaction Model",

author = "Sanjit Roy and R. Chakraborti",

year = "2011",

doi = "10.1007/978-3-319-10873-5_264",

language = "English",

isbn = "9783319108728",

volume = "N/A",

pages = "449",

booktitle = "2011 Academy of Marketing Science Conference",

publisher = "Springer",

address = "Netherlands",

note = "Incorporating Customer Advocacy in the Customer Satisfaction Model ; Conference date: 01-01-2011",

}

TY - GEN

T1 - Incorporating Customer Advocacy in the Customer Satisfaction Model

AU - Roy, Sanjit

AU - Chakraborti, R.

PY - 2011

Y1 - 2011

U2 - 10.1007/978-3-319-10873-5_264

DO - 10.1007/978-3-319-10873-5_264

M3 - Conference paper

SN - 9783319108728

VL - N/A

SP - 449

BT - 2011 Academy of Marketing Science Conference

PB - Springer

CY - http://link.springer.com/chapter/10.1007/978-3-319-10873-5_264

T2 - Incorporating Customer Advocacy in the Customer Satisfaction Model

Y2 - 1 January 2011

ER -