Improving information exchange during over-the-counter consultations in the community pharmacy setting

Research output: ThesisDoctoral Thesis

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Abstract

In community pharmacies, over-the-counter enquiries about health can be complex requiring the exchange of information between consumers and pharmacists to ensure optimal health outcomes for consumers. In this research, behaviour change theory was used to develop interventions in the form of situational cues to improve information exchange between consumers and community pharmacists. The results of the feasibility study are promising and indicate that the interventions tested may have the potential to assist consumers engage with community pharmacy personnel in a more effective manner.
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • The University of Western Australia
Award date7 Oct 2019
DOIs
Publication statusUnpublished - 2019

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Pharmacies
Pharmacists
Referral and Consultation
Health
Feasibility Studies
Cues
Research

Cite this

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title = "Improving information exchange during over-the-counter consultations in the community pharmacy setting",
abstract = "In community pharmacies, over-the-counter enquiries about health can be complex requiring the exchange of information between consumers and pharmacists to ensure optimal health outcomes for consumers. In this research, behaviour change theory was used to develop interventions in the form of situational cues to improve information exchange between consumers and community pharmacists. The results of the feasibility study are promising and indicate that the interventions tested may have the potential to assist consumers engage with community pharmacy personnel in a more effective manner.",
keywords = "Communication, Over-the-counter drugs, pharmacists, self care, Behaviour change, health behaviour, Community Pharmacy Services, Pharmacy",
author = "Liza Seubert",
year = "2019",
doi = "10.26182/5dccae8686ff6",
language = "English",
school = "The University of Western Australia",

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AB - In community pharmacies, over-the-counter enquiries about health can be complex requiring the exchange of information between consumers and pharmacists to ensure optimal health outcomes for consumers. In this research, behaviour change theory was used to develop interventions in the form of situational cues to improve information exchange between consumers and community pharmacists. The results of the feasibility study are promising and indicate that the interventions tested may have the potential to assist consumers engage with community pharmacy personnel in a more effective manner.

KW - Communication

KW - Over-the-counter drugs

KW - pharmacists

KW - self care

KW - Behaviour change

KW - health behaviour

KW - Community Pharmacy Services

KW - Pharmacy

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DO - 10.26182/5dccae8686ff6

M3 - Doctoral Thesis

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