I understand you feel that way, but I feel this way: the benefits of I-language and communicating perspective during conflict

Shane L. Rogers, Jill Howieson, Casey Neame

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Using hypothetical scenarios, we provided participants with potential opening statements to a conflict discussion that varied on I/you language and communicated perspective. Participants rated the likelihood that the recipient of the statement would react in a defensive manner. Using I-language and communicating perspective were both found to reduce perceptions of hostility. Statements that communicated both self- and other-perspective using I-language (e.g. understand why you might feel that way, but I feel this way, so I think the situation is unfair') were rated as the best strategy to open a conflict discussion. Simple acts of initial language use can reduce the chances that conflict discussion will descend into a downward spiral of hostility.

Original languageEnglish
Article number4831
Number of pages13
JournalPEERJ
Volume6
DOIs
Publication statusPublished - 18 May 2018

Cite this