@inproceedings{c226b20da3af483581a77933d6525a54,
title = "How bank branches affect customer service quality perceptions",
author = "Alvin Lee and K. Mizerski",
year = "2005",
language = "English",
isbn = "0732622778",
volume = "N/A",
pages = "357--366",
editor = "A. Sohal and R. Cooney",
booktitle = "Conference Proceedings: Application and Synthesis in the Global Economy",
publisher = "Monash University Publishing",
address = "Australia",
edition = "Kuala Lumpur",
note = "How bank branches affect customer service quality perceptions ; Conference date: 01-01-2005",
}