Generational diversity in the adoption of security technology: a Delphi study

Chin Low

Research output: ThesisDoctoral Thesis

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By 2020, half of the world’s working population will be Gen Y. Baby Boomers, largely credited for establishing the foundations of physical security equipment, are fast losing their grip on the security business and are beleaguered and overwhelmed by ever new and creative waves of attacks and threats.
This planned research attempts to gain a better understanding of the formation of intention to influence new security product, new security solution and even new business model by Gen Y by using the Technology Acceptance Model (TAM) developed by Fred Davis as a theoretical foundation supported by the Delphi Method as the research tool in garnering consensus from experts in the field of Security and IT.
This research using the Delphi method exploring the impact of Gen Y on the security industry over the next five to ten years was conducted using a pilot study and two rounds of the Delphi method to predict if all technical and marketing decisions are Gen Y biased. It involved IT and security experts from six countries, representing both Baby Boomers and Gen Y. The panel of experts was chosen from both developed and developing nations with the intent to examine if the digital divide has had an impact on Gen Y.
The pilot study was completed within five weeks, while Round One Delphi took a total of three months (one month for return of questionnaires and two for analysis), and Round Two took another eight weeks for the return of data and an additional sixteen weeks of analysis.
This study reveals that the impact of Gen Y are felt in three areas: those of the security user, the security provider and the perpetrator (threat). It also reveals that it needs one Gen Y to deal with another Gen Y. The adoption of new security systems and solutions will be feverish, qualities strongly associated with Gen Y; this research shows that the qualities of PU (Perceived Usefulness) and PEOU (Perceived Ease of Use) are in synchrony with the habits, norms, attitudes and beliefs of Gen Y.
Original languageEnglish
  • Goldschmidt, Peter, Supervisor
Publication statusUnpublished - 2015


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