@inproceedings{0e30c2008f284999815da768e216123a,
title = "eService by Swiss and Austrian Hotels: Does Language Matter?",
author = "R. Schegg and A. Liebrich and Fang Liu and Jamie Murphy",
year = "2006",
language = "English",
isbn = "10321130987X",
volume = "n/a",
pages = "357--368",
editor = "M. Hitz and M. Sigala and J. Murphy",
booktitle = "Information and Communication Technologies in Tourism, Proceedings of the International Conference",
publisher = "Springer",
address = "Netherlands",
edition = "Lausanne, Switzerland",
note = "eService by Swiss and Austrian Hotels: Does Language Matter? ; Conference date: 01-01-2006",
}