Employees as customers: Can the European Customer Satisfaction Index model contribute to our understanding of job satisfaction and employee loyalty?

Sam Mancini

Employees as customers: Can the European Customer Satisfaction Index model contribute to our understanding of job satisfaction and employee loyalty?

Sam Mancini

UWA Business School

Research output: Thesis › Doctoral Thesis

Original language	English
Qualification	Doctorate
Awarding Institution	The University of Western Australia
Supervisors/Advisors	Soutar, Geoff, Supervisor
Thesis sponsors	Australian Government Research Training Program
Award date	8 May 2022
Publication status	Unpublished - 2022

Embargo information

Embargoed from 09/06/2022 to 31/12/2023. Will become publicly available on 31/12/2023.

Embargoed Document

THESIS - DOCTOR OF BUSINESS ADMINISTRATION - MANCINI, Samuele - 2022
3.65 MB
Embargo ends: 31/12/23

Cite this

@phdthesis{9010e75326654750aa3f88a9cfca74eb,

title = "Employees as customers: Can the European Customer Satisfaction Index model contribute to our understanding of job satisfaction and employee loyalty?",

keywords = "job satisfaction, turnover, turnover intentions, employee loyalty, employee perceived value, employee satisfaction, ECSI, NEI",

author = "Sam Mancini",

year = "2022",