@inproceedings{d1bbc75422e34156bd86f0224395bece,
title = "Emotional labour and emotion work: One or two sides of the same coin?",
author = "Catherine Jordan and Geoff Soutar and Sandra Kiffin-Petersen",
year = "2007",
language = "English",
volume = "21",
pages = "1--22",
editor = "Management, {British Academy Of}",
booktitle = "Management Research, Education and Business Success: Is the future as clear as the past?",
publisher = "British Academy of Management",
edition = "Univeristy of Warwick, UK",
note = "Emotional labour and emotion work: One or two sides of the same coin? ; Conference date: 01-01-2007",
}