Emotional labour and emotion work: One or two sides of the same coin?

Catherine Jordan; Geoff Soutar; Sandra Kiffin-Petersen

Emotional labour and emotion work: One or two sides of the same coin?

Catherine Jordan, Geoff Soutar, Sandra Kiffin-Petersen

Research output: Chapter in Book/Conference paper › Conference paper

Original language	English
Title of host publication	Management Research, Education and Business Success: Is the future as clear as the past?
Editors	British Academy Of Management
Place of Publication	London, United Kingdom
Publisher	British Academy of Management
Pages	1-22
Volume	21
Edition	Univeristy of Warwick, UK
Publication status	Published - 2007
Event	Emotional labour and emotion work: One or two sides of the same coin? - Univeristy of Warwick, UK Duration: 1 Jan 2007 → …

Conference

Conference	Emotional labour and emotion work: One or two sides of the same coin?
Period	1/01/07 → …

Cite this

Jordan, C., Soutar, G., & Kiffin-Petersen, S. (2007). Emotional labour and emotion work: One or two sides of the same coin? In B. A. O. Management (Ed.), Management Research, Education and Business Success: Is the future as clear as the past? (Univeristy of Warwick, UK ed., Vol. 21, pp. 1-22). London, United Kingdom: British Academy of Management.

Jordan, Catherine ; Soutar, Geoff ; Kiffin-Petersen, Sandra. / Emotional labour and emotion work: One or two sides of the same coin?. Management Research, Education and Business Success: Is the future as clear as the past?. editor / British Academy Of Management. Vol. 21 Univeristy of Warwick, UK. ed. London, United Kingdom : British Academy of Management, 2007. pp. 1-22

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title = "Emotional labour and emotion work: One or two sides of the same coin?",

author = "Catherine Jordan and Geoff Soutar and Sandra Kiffin-Petersen",

year = "2007",

language = "English",

volume = "21",

pages = "1--22",

editor = "Management, {British Academy Of}",

booktitle = "Management Research, Education and Business Success: Is the future as clear as the past?",

publisher = "British Academy of Management",

edition = "Univeristy of Warwick, UK",

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Jordan, C , Soutar, G & Kiffin-Petersen, S 2007, Emotional labour and emotion work: One or two sides of the same coin? in BAO Management (ed.), Management Research, Education and Business Success: Is the future as clear as the past?. Univeristy of Warwick, UK edn, vol. 21, British Academy of Management, London, United Kingdom, pp. 1-22, Emotional labour and emotion work: One or two sides of the same coin?, 1/01/07.

Emotional labour and emotion work: One or two sides of the same coin? / Jordan, Catherine ; Soutar, Geoff ; Kiffin-Petersen, Sandra.

Management Research, Education and Business Success: Is the future as clear as the past?. ed. / British Academy Of Management. Vol. 21 Univeristy of Warwick, UK. ed. London, United Kingdom : British Academy of Management, 2007. p. 1-22.