Does Customers’ Emotion Regulation Affect The Service Failure Evaluation?

M.S. Balaji, Sanjit Roy, A. Quazi

Research output: Chapter in Book/Conference paperConference paper

6 Citations (Scopus)
Original languageEnglish
Title of host publication2015 ANZMAC Conference Proceedings
PublisherPromaco Conventions Pty. Ltd.
Number of pages7
ISBN (Print)14413582
Publication statusPublished - 2015
EventAustralia and New Zealand Marketing Academy Conference: Innovation and Growth Strategies in Marketing - UNSW Australia, Sydney, Australia
Duration: 30 Nov 20152 Dec 2015
http://www.anzmac.org/conferences/view/2015-ANZMAC-Main-Conference-Innovation-and-Growth-Strategies-in-Marketing

Conference

ConferenceAustralia and New Zealand Marketing Academy Conference
Abbreviated titleANZMAC
CountryAustralia
CitySydney
Period30/11/152/12/15
Internet address

Cite this

Balaji, M. S., Roy, S., & Quazi, A. (2015). Does Customers’ Emotion Regulation Affect The Service Failure Evaluation? In 2015 ANZMAC Conference Proceedings Promaco Conventions Pty. Ltd..