Does Customers’ Emotion Regulation Affect The Service Failure Evaluation?

M.S. Balaji, Sanjit Roy, A. Quazi

Research output: Chapter in Book/Conference paperConference paperpeer-review

Original languageEnglish
Title of host publication2015 ANZMAC Conference Proceedings
PublisherPromaco Conventions Pty. Ltd.
Number of pages7
ISBN (Print)14413582
Publication statusPublished - 2015
EventAustralia and New Zealand Marketing Academy Conference: Innovation and Growth Strategies in Marketing - UNSW Australia, Sydney, Australia
Duration: 30 Nov 20152 Dec 2015


ConferenceAustralia and New Zealand Marketing Academy Conference
Abbreviated titleANZMAC
Internet address

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