@inproceedings{f4fb79cf6563449d9fea614b9ecab2cb,
title = "Digitisation of maintenance work management - a work design perspective: Lessons Learned in an Industry Study.",
abstract = "Work design theory provides an understanding of the characteristics of a task or job that makes work meaningful and motivating for individuals. Currently, maintenance technicians in hands-on manual trades roles working in industrial organisations are dealing with the introduction of digital technology to replace or augment their work practices. This paper elicits technicians{\textquoteright} views on potential changes to the nature of their work as a result of this new technology. We report on learnings from two focus groups with qualified technicians prior to the introduction of a tablet-based digital tool to replace paper-based procedures. The potential impact of the technology is framed in terms of six job characteristics: skill variety, task identity, task significance, autonomy, feedback and community. We identify lessons for Human-Computer Interaction (HCI) practitioners relating to how to present these ideas to audiences whose work is grounded in manual skills.",
author = "Caitlin Woods and Griffin, {Mark A.} and Melinda Hodkiewicz and Tim French",
year = "2021",
month = nov,
day = "30",
doi = "10.1145/3520495.3520526",
language = "English",
series = "ACM International Conference Proceeding Series",
publisher = "ACM New York, NY, USA",
pages = "159--164",
editor = "George Buchanan and Hilary Davis and {Al Mahmud}, Abdullah and Zhanna Sarsenbayeva and Alessandro Soro and Diego Munoz and Potter, {Leigh Ellen} and Taylor, {Jennyfer Lawrence} and Jess Tsimeris",
booktitle = "OzCHI '21: Proceedings of the 33rd Australian Conference on Human-Computer Interaction",
}