Digital Platforms and Organisational Resilience

Exogenous shocks are sudden changes faced by organisations, such as pandemics, natural disasters, terrorist attacks, and new regulations, which might negatively impact their activities. When shocks occur, organisations with a high level of resilience can continue their activities with little disruption. One way of becoming more resilient is by using digital platforms, as they provide an opportunity to continue operations by making them more adaptable and making them more reliable. Using organisational information processing theory and by employing the case study method, this research explored how digital platforms affect organisational resilience during exogenous shocks. Results of the study reveal that information technology adoption is one major factor in fostering resilience during exogenous shocks. Moreover, the results highlighted that managerial perception to obtain and use platform is another factor that influences positive resilience outcomes. It also aligned with reliability and adaptability, which ultimately achieve resilience. This study contributes to the literature showing how digital platforms influence the resilience of the organization especially in a crisis such as covid 19.