Developing an online service directory for loneliness and social connection using human-centered design

Background: Loneliness and social isolation are significant social challenges worldwide, and online service directories can be a vital community resource that helps people to find and access relevant local services. However, the methods and processes used in developing such directories are rarely described, which limits knowledge translation to others with similar goals. Similarly, how research evidence is used to inform service directory design is also under-reported, hampering implementation in practice.
Methods: We present a narrative description of the practical methods and processes used in the design and development of an online directory of services for loneliness and social connection.
Results: The steps taken in developing a directory of health and wellbeing services are outlined. Design began with the development of an understanding of the goals and likely users of the directory. An evidence-informed design based on the understanding of user needs was then produced. Finally, a strategy for evaluating the directory and implementing feedback is discussed.
Conclusions: We outline how research evidence and best practice standards can be applied to yield a high-quality user experience. Drawing on a human-centered design approach, we offer lessons learned for researchers and community organizations intending to develop online health and wellbeing service directories.