Customer Service

M. Groth, Robyn Goodwin

Research output: Chapter in Book/Conference paperChapter

Original languageEnglish
Title of host publicationAPA Handbook of Industrial and Organizational Psychology
EditorsSheldon Zedeck
Place of PublicationWashington, DC
PublisherAmerican Psychological Association
Pages329-357
Volume3: Maintaining, Expanding and Contracting the Organization
EditionFirst
ISBN (Print)9781433807275
Publication statusPublished - 2011

Cite this

Groth, M., & Goodwin, R. (2011). Customer Service. In S. Zedeck (Ed.), APA Handbook of Industrial and Organizational Psychology (First ed., Vol. 3: Maintaining, Expanding and Contracting the Organization, pp. 329-357). Washington, DC: American Psychological Association.