Customer Care, Customer Satisfaction, Value, Loyalty and Complaining Behaviour: Validaiton in a UK University Setting

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	139-151
Journal	Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume	10
Publication status	Published - 1997

Cite this

@article{14cd7a23b0f143ee960ac5ac0811bc64,

title = "Customer Care, Customer Satisfaction, Value, Loyalty and Complaining Behaviour: Validaiton in a UK University Setting",

author = "David Webb and A. Jagun",

year = "1997",

language = "English",

volume = "10",

pages = "139--151",

journal = "Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior",

issn = "0899-8620",

publisher = "North Dakota State University",

}

TY - JOUR

T1 - Customer Care, Customer Satisfaction, Value, Loyalty and Complaining Behaviour: Validaiton in a UK University Setting

AU - Webb, David

AU - Jagun, A.

PY - 1997

Y1 - 1997

M3 - Article

SN - 0899-8620

VL - 10

SP - 139

EP - 151

JO - Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

JF - Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

ER -